Return and Refund Policy

Thank you for shopping at Hypeclothing. We value your business and strive to provide the best products and services to meet your needs. Please read our returns and refunds policy carefully before making any purchase.

Digital Products

Due to the nature of digital products, all sales of digital apparel brand assets are final. We do not offer refunds or exchanges on digital products once the order is confirmed and the product has been delivered. This is because digital products are intangible and cannot be returned.

Exceptions for Digital Products

If you experience any issues with your digital purchase, such as technical problems or file errors, please contact us at any time after your purchase at [email de contacto]We will work with you to resolve any issues as quickly as possible.

Physical Products

For any physical product purchased from Hypeclothing, we offer a 30-day return policy. If you are not completely satisfied with your physical product, you may return it within 30 days of the delivery date for a full refund or exchange, as long as the following conditions are met:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging.
• You must provide a receipt or proof of purchase.

Return Process for Physical Products

1. Contact us: Send us an email at [email de contacto] to initiate the return. Include your order number and the reason for the return.
2. Receive the Return Authorization: We will provide you with the return authorization and instructions on how to return your item.
3. Submit Article: Once you receive the return authorization, send the item back. You will be responsible for paying for the shipping costs to return the item. Shipping costs are non-refundable.
4. Inspection and Refund: After receiving your returned item, we will inspect it. If the return is approved, we will process your refund to your original method of payment within 7-10 business days.

Non-Returnable Items

Certain items are not returnable, including:

• Gift cards
• Downloadable software products
• Digital products
• Any item not in its original condition, is damaged or missing parts for reasons not attributable to our error

Changes

If you need to exchange a physical product for the same item, please contact us at [email de contacto]We will provide you with instructions for the exchange process.

Contact information

For any questions or concerns about our returns and refunds policy, please contact us at:

Email: [email de contacto]

We appreciate your understanding and cooperation.

Hypeclothing Team

This document was last updated on October 14, 2024.